FAQ's

Product Information

DO YOU OFFER PLUS SIZE CLOTHING? 

We do not sell plus-size clothing off-the-rack, but we do take direct orders for the same via email.

CAN I GET MY DESIGN CUSTOMIZED?

 

Yes, you can get your design customized via email/calls/whatsapp (+6588696496). Design details like customizing sizes, colors can be done. 

ARE THERE ADDITIONAL CHARGES FOR DESIGN DETAILING?

Yes, there is a surcharge of 30% on the MRP, for additional detailing.

DO YOU HAVE A RETAIL SHOP?

No, but maybe in the future. Currently all our products are sold online.

Online & Offline Purchasing

HOW CAN I TRACK MY ORDER

You can get in touch with our team via call or Whatsapp (+65 88696496). We're also available on sales@louve-thelabel.com

CAN I CANCEL OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?

The order can be amended or cancelled within 24 hours of receiving the order via email.

WHO DO I CONTACT IN ORDER TO PURCHASE OFFLINE?

In order to purchase offline, you can contact us via call/Whatsapp (+65 88696496)

Returns & Exchanges

IS THERE A RETURN OR EXCHANGE POLICY?

Yes, there is. The products can be returned/exchanged given that they are in perfect condition for size changes only and subject to availability. The customer service team should be informed of any issue within 24 hours of receiving the garment. Please note that customers are responsible for shipping charges including duties and taxes.

HOW LONG DO I HAVE TO RETURN/EXCHANGE A PRODUCT?

The product's can be exchanged within a week's time with an intimation to the customer service team regarding the issue within 24 hours of receiving the product.

CAN I RETURN OR EXCHANGE A PERSONALIZED PRODUCT?

No, we do not provide returns/exchanges on customized products.

CAN I GET A REFUND IF I DO NOT LIKE THE ORDER OR HAVE AN ISSUE WITH IT?

Refunds are not possible, however, should the issue remained unsolved, we will offer you a credit note to use against a future purchase.

Others

HOW DO I STAY UP TO DATE?

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